Petal Supply Co
A century-old wholesale distributor, multi-state, thousands of customers, a 70+ vehicle fleet — not a local shop. Three months embedded as a bookkeeper/receptionist — hired for tech skills, not research. Eight structural findings led to a full redesign: a unified buyer portal, mobile order entry for reps, dispatch tracking, and an accounting dashboard, all replacing decades-old infrastructure and a pen-and-paper order system.